by Buscador » Mon Jan 23, 2012 5:53 pm
I have been involved with hiring staff for a position in the tourism industry in Siem Reap over the last few months. There was some overlap with the restaurant and bar industry, as some of our customer service staff would have similar requirements. We did a fair amount of research into current salaries first. Maybe this will help the OP some, but this is not a direct comparison. I do think his manager's salary is about $100 too low. All salaries are monthly, based on a 44-48 hour week.
- Manager/assistant manager level with Bachelor or higher degree, excellent English, and previous tourism industry and management or sales experience: $400-$650
Supervisory staff with bachelor degree or higher, good English and a little bit of previous supervisory experience: $250
Customer service staff with bachelor degree or higher, pretty good English and 1-3 years previous related work experience: $150
Customer service staff with no degree and not much English: $120 (and most of these people were crap and have already been fired)
LaudJohn wrote:
Try not to loose your temper and shout, even when telling them the same basic thing for the 38th time in 4 days.
I think LJ was dead on with everything else he said, but I have to disagree with this point. I absolutely hate yelling at employees, and had never done so once before coming to Cambodia that i can remember. Here, it often seems to be the only way to get many of them understand you really mean what you say. they don't generally get offended by it, and it can work when nothing else seems to. I would not make it my first recourse, however. I'd be interested in knowing what the owners/managers at Viva, Green Vespa, and Cadillac think about this, as they have seemingly more competent staff than that found most other places.
I have been involved with hiring staff for a position in the tourism industry in Siem Reap over the last few months. There was some overlap with the restaurant and bar industry, as some of our customer service staff would have similar requirements. We did a fair amount of research into current salaries first. Maybe this will help the OP some, but this is not a direct comparison. I do think his manager's salary is about $100 too low. All salaries are monthly, based on a 44-48 hour week.
[list]Manager/assistant manager level with Bachelor or higher degree, excellent English, and previous tourism industry and management or sales experience: $400-$650
Supervisory staff with bachelor degree or higher, good English and a little bit of previous supervisory experience: $250
Customer service staff with bachelor degree or higher, pretty good English and 1-3 years previous related work experience: $150
Customer service staff with no degree and not much English: $120 (and most of these people were crap and have already been fired)[/list]
[quote="LaudJohn"]
Try not to loose your temper and shout, even when telling them the same basic thing for the 38th time in 4 days.[/quote]
I think LJ was dead on with everything else he said, but I have to disagree with this point. I absolutely hate yelling at employees, and had never done so once before coming to Cambodia that i can remember. Here, it often seems to be the only way to get many of them understand you really mean what you say. they don't generally get offended by it, and it can work when nothing else seems to. I would not make it my first recourse, however. I'd be interested in knowing what the owners/managers at Viva, Green Vespa, and Cadillac think about this, as they have seemingly more competent staff than that found most other places.