Khmer wage rates
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Just to give you an idea. In this type of business, I would expect 10-12 hours a day 6 days a week for the sort of money/job you are talking about. No fixed meal breaks but they eat when they can and is necessary.
if you have never employed Cambodian staff then you are in for a very very steep learning curve. DO NOT expect anything like what you would get in Aussie staff, however the more you pay the better the quality of staff you should get, but this is not a given.
Try not to loose your temper and shout, even when telling them the same basic thing for the 38th time in 4 days. Remember customer service in western terms is generally crap in Cambodia, and that is what most of the staff have experienced, so do not expect them to give 5 star service.
You should visit Sokha resort in Sihanoukville, I like to say the worlds only 5 star resort with 2 star service.
Do not hurry into a purchase, take your time. If you can get a gig as a manager or whatever of another place first, learn and make mistakes with someone elses' money.
BTW, a 10-12 room hotel is probably too small a scale to make any real money.
Most small business like you describe barely make money. If they do make money then you will find you are generally making about $3 per hour and no return on your incvestment.
It is however a great lifestyle for many, you are in reality buying yourself a lifestyle, you could also be tying yourself down to a place that you will grow to loathe.
Very very few similar business make real money in Cambodia. There are almost no barriers to entry, you will be one of many same same places unless you have a marketable point of difference that cannot be copied.
Make sure you have twice as much money as you budgeted for if you start something new.
if you have never employed Cambodian staff then you are in for a very very steep learning curve. DO NOT expect anything like what you would get in Aussie staff, however the more you pay the better the quality of staff you should get, but this is not a given.
Try not to loose your temper and shout, even when telling them the same basic thing for the 38th time in 4 days. Remember customer service in western terms is generally crap in Cambodia, and that is what most of the staff have experienced, so do not expect them to give 5 star service.
You should visit Sokha resort in Sihanoukville, I like to say the worlds only 5 star resort with 2 star service.
Do not hurry into a purchase, take your time. If you can get a gig as a manager or whatever of another place first, learn and make mistakes with someone elses' money.
BTW, a 10-12 room hotel is probably too small a scale to make any real money.
Most small business like you describe barely make money. If they do make money then you will find you are generally making about $3 per hour and no return on your incvestment.
It is however a great lifestyle for many, you are in reality buying yourself a lifestyle, you could also be tying yourself down to a place that you will grow to loathe.
Very very few similar business make real money in Cambodia. There are almost no barriers to entry, you will be one of many same same places unless you have a marketable point of difference that cannot be copied.
Make sure you have twice as much money as you budgeted for if you start something new.
Note to self: Must be nice to morons.
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Thanks LaudJohn,
I am not going into this to make money. In fact I am planning to lose money. For me it's a lifestyle choice and a challenge. I am financially secure and am looking for a major change. Call it a mid life chris.
I like Asian people and having spent time in Singapore, Malaysia, Thailand and of course Cambodia, I think Cambodia is the right fit for me, legally and financially.
I do not understand Asian culture and I personally believe anyone who says they do are full of it!! But hey that is much of the charm and beauty.
I am not going into this to make money. In fact I am planning to lose money. For me it's a lifestyle choice and a challenge. I am financially secure and am looking for a major change. Call it a mid life chris.
I like Asian people and having spent time in Singapore, Malaysia, Thailand and of course Cambodia, I think Cambodia is the right fit for me, legally and financially.
I do not understand Asian culture and I personally believe anyone who says they do are full of it!! But hey that is much of the charm and beauty.
LaudJohn wrote:the more you pay the better the quality of staff you should get, but this is not a given.
rob77 wrote: resign to take another job that pays just a small amount more
mannacambodia wrote: a few bars in town who are paying their cashier 60 bucks a month. And they let the customers know it,... 'forgetting' to even do their job.
If you pay peanuts, you get monkeys.LaudJohn wrote:but for really good people, with at least half a brain and capable of using it and working hard without breaking down, you may need to pay a few a bit more...Paying a total of $300-$500pm in total more could mean a real difference in the quality ofthe people you get which is inversely related to the size of your stomach ulcer.
They're your staff, so pay them what you think they deserve.
Give them performance based pay rises every year/six months, pay for a visit to the dentists or doctor if it's genuine...and like I have done this morning a Chinese new year red envelope and you'll have a step above your average monkey.
Your figures are fine, average salaries for a barang run place (Chinese and Khmers will in fact be paying a little less) But you'll be getting people who are satisfied not excited and proud to be working for you. Pay them a little more, and let's face it, peanuts more...$10/20 more a month and they'll be happy to work for you and will do that little bit extra without resenting it and will think twice before running off somewhere else.My feelings are management staff would be paid around $150 - $200 per month and waiting, cooks, bar staff, maintenance around $100 per month?? Are these figures accurate?
Give them performance based pay rises every year/six months, pay for a visit to the dentists or doctor if it's genuine...and like I have done this morning a Chinese new year red envelope and you'll have a step above your average monkey.
Great that you are doing due diligence and research this early into the project.unperson wrote:They're your staff, so pay them what you think they deserve.
Give them performance based pay rises every year/six months, pay for a visit to the dentists or doctor if it's genuine...and like I have done this morning a Chinese new year red envelope and you'll have a step above your average monkey.My feelings are management staff would be paid around $150 - $200 per month and waiting, cooks, bar staff, maintenance around $100 per month?? Are these figures accurate?
I agree with "unperson" that you will need to look after your staff - and spend considerable time to train them to a reasonable standard - then regular vigilance to maintain that standard.
It will cost you more to retain staff once trained and working at a successful business but worth every riel and fringe benefit you can provide.
They become more valuable as your competition will often poach trained workers if you do not look after them.
Remember that "relationships" are much stronger than any law.....
But - I agree that you should get time on the ground to assess how your plan will actually work in reality - then put skin in the game if it looks profitable.
Hundreds of same, same guesthouses around with landlords dreaming of a cashed up barang to rent them - heng heng for the New Year!
If you get it right it can be fun and profitable....good luck.
I have been involved with hiring staff for a position in the tourism industry in Siem Reap over the last few months. There was some overlap with the restaurant and bar industry, as some of our customer service staff would have similar requirements. We did a fair amount of research into current salaries first. Maybe this will help the OP some, but this is not a direct comparison. I do think his manager's salary is about $100 too low. All salaries are monthly, based on a 44-48 hour week.
- Manager/assistant manager level with Bachelor or higher degree, excellent English, and previous tourism industry and management or sales experience: $400-$650
Supervisory staff with bachelor degree or higher, good English and a little bit of previous supervisory experience: $250
Customer service staff with bachelor degree or higher, pretty good English and 1-3 years previous related work experience: $150
Customer service staff with no degree and not much English: $120 (and most of these people were crap and have already been fired)
I think LJ was dead on with everything else he said, but I have to disagree with this point. I absolutely hate yelling at employees, and had never done so once before coming to Cambodia that i can remember. Here, it often seems to be the only way to get many of them understand you really mean what you say. they don't generally get offended by it, and it can work when nothing else seems to. I would not make it my first recourse, however. I'd be interested in knowing what the owners/managers at Viva, Green Vespa, and Cadillac think about this, as they have seemingly more competent staff than that found most other places.LaudJohn wrote: Try not to loose your temper and shout, even when telling them the same basic thing for the 38th time in 4 days.
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Wow thanks for the responses
I think we are getting quite a picture of wage structures in Cambodia. Has anyone ever asked a potential Cambodian employee what pay rate and conditions they are expecting and get them to justify their figure - similar to western interview / employment situations?
The 'bonus' scheme sounds interesting. I would assume it's based on a percentage of turnover or maybe on individual work targets (similar to western performance reviews??) My thought and research is needed I think.
Again thanks for everyone who has had an input into this thread.
I think we are getting quite a picture of wage structures in Cambodia. Has anyone ever asked a potential Cambodian employee what pay rate and conditions they are expecting and get them to justify their figure - similar to western interview / employment situations?
The 'bonus' scheme sounds interesting. I would assume it's based on a percentage of turnover or maybe on individual work targets (similar to western performance reviews??) My thought and research is needed I think.
Again thanks for everyone who has had an input into this thread.
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- campbodia
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Anyway I'm new to this site and am also planning to open a hotel as well. The information provided has been excellent, Thanks for the hints and tips. Will keep you posted on the progress of my business venture.
Oh I'm sure I will have heaps of Q's for other members, please be gentle on me. cya
Oh I'm sure I will have heaps of Q's for other members, please be gentle on me. cya
hmmm...
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almafudd wrote: Has anyone ever asked a potential Cambodian employee what pay rate and conditions they are expecting and get them to justify their figure?
It's actually standard procedure among Cambodians interviewing other Cambodians for supervisory/lower managerial posts and higher to ask the interviewee how much they expect to be paid.
My wife interviewed extremely well for a series of jobs last year and was passed over many times. It turned out someone had 'underbid' her salary and got the job. Invariably the penny-pinching management got what they paid for. She held out until she got the salary she thought she was worth, and is paying her employer back in spades. Ironically one job she was rejected from is a sub-business of her new employer, and the manager who failed to hire her is now working under my wife.
The moral of this story supports comments above - scrimping on wages in the short term is a foolish strategy, especially when a few dollars extra a month can bring so much better quality and loyalty.
I came, I argued, I'm out
And don't be surprised when you have your staff trained the way you want someone that's doing it for fun to come in and take all your staff one day. As you say you don't want to make money why don't you set up school to teach staff correctly so that people who are trying to make money can get better staff and pay more
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I did not do this posting. I read it just now.campbodia wrote:@ mannacambodia WTF?mannacambodia wrote:&zzqq€#w!
But, at 6.23 I did a posting on Cars and Bikes,....via Tapatalk. Then put the phone in my pocket,...??????
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