Uber launches in Cambodia with a killer promotion
Uber drivers started charging me earlier this week - genuinely, I saw the cash figure on their phone and it also eventually showed up on mine. Then they started being free again and then yesterday I received the message about charges applying from 11.55pm. So now I am getting the 50% discount for a while. Judging by the 50% fares I am paying (for fairly short journeys) I think Uber will be more expensive than Exnet and Itsumo.
I am also finding it can take a long time for the app to work. I often have to restart it. I rarely had any such problems with Exnet or Itsumo. So the way it is looking now, I will move away from Uber once the free and discounted rides finish.
I find 711 tuktuks good for daytime short rides. Example today Psar Thmei to St 172 (Wat Ounalom) 3000 riel, great driver and really quick. Those Indian tuktuks really move.
I am also finding it can take a long time for the app to work. I often have to restart it. I rarely had any such problems with Exnet or Itsumo. So the way it is looking now, I will move away from Uber once the free and discounted rides finish.
I find 711 tuktuks good for daytime short rides. Example today Psar Thmei to St 172 (Wat Ounalom) 3000 riel, great driver and really quick. Those Indian tuktuks really move.
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When you say drivers started charging you do you mean that you pay cash? My Uber account is linked to a credit card I assumed my fares would just be charged to the card like normal.
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Yes I pay cash. I have not given uber my card number and neither will I, at least until I feel the system will work properly in Cambodia.gavinmac wrote:When you say drivers started charging you do you mean that you pay cash? My Uber account is linked to a credit card I assumed my fares would just be charged to the card like normal.
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OK. I just took a trip from the riverside to the airport. Like many of the Ubers I have gotten in Phnom Penh, it was an actual taxi.
The guy turned on the meter when we started the ride, I asked why, he said "Oh, you want Uber" and then turned it off.
On arrival at the airport a swift 28 minutes later, his app was telling him I owed $7.07.
I simultaneously got an email from Uber saying my card had been charged. I was charged $2.12 due to discounted rate.
He called a few numbers while I stood around waiting and then agreed I didn't owe anything.
The guy turned on the meter when we started the ride, I asked why, he said "Oh, you want Uber" and then turned it off.
On arrival at the airport a swift 28 minutes later, his app was telling him I owed $7.07.
I simultaneously got an email from Uber saying my card had been charged. I was charged $2.12 due to discounted rate.
He called a few numbers while I stood around waiting and then agreed I didn't owe anything.
Follow my lame Twitter feed: @gavin_mac
Good luck with that.. They do have your CC#, right.gavinmac wrote:OK. I just took a trip from the riverside to the airport. Like many of the Ubers I have gotten in Phnom Penh, it was an actual taxi.
The guy turned on the meter when we started the ride, I asked why, he said "Oh, you want Uber" and then turned it off.
On arrival at the airport a swift 28 minutes later, his app was telling him I owed $7.07.
I simultaneously got an email from Uber saying my card had been charged. I was charged $2.12 due to discounted rate.
He called a few numbers while I stood around waiting and then agreed I didn't owe anything.
Of course it can be challenged with your bank but why bother with the wank?
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I installed this Uber thing on my app getting a taxi from Kampong cham to the Pochentong airport, there was a CAPTCHA question "are you a friend with bigphatt?" Accidentally I clicked yes and the taxi never turns up.
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But did you ever find the aircon remote?gavinmac wrote:OK. I just took a trip from the riverside to the airport. Like many of the Ubers I have gotten in Phnom Penh, it was an actual taxi.
The guy turned on the meter when we started the ride, I asked why, he said "Oh, you want Uber" and then turned it off.
On arrival at the airport a swift 28 minutes later, his app was telling him I owed $7.07.
I simultaneously got an email from Uber saying my card had been charged. I was charged $2.12 due to discounted rate.
He called a few numbers while I stood around waiting and then agreed I didn't owe anything.
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We were told to be patient as the discount promotion is new for the driversgavinmac wrote:OK. I just took a trip from the riverside to the airport. Like many of the Ubers I have gotten in Phnom Penh, it was an actual taxi.
The guy turned on the meter when we started the ride, I asked why, he said "Oh, you want Uber" and then turned it off.
On arrival at the airport a swift 28 minutes later, his app was telling him I owed $7.07.
I simultaneously got an email from Uber saying my card had been charged. I was charged $2.12 due to discounted rate.
He called a few numbers while I stood around waiting and then agreed I didn't owe anything.
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Update on Uber Cambodia. Problems with the app hanging have not been resolved. Also, last night I again had a driver start the ride long before he reached me. I tried to cancel but could not. Although he never picked me up, the ride was not ended (it's still running 12 hours later). I don't know if this is the driver trying to ramp up the fare or Uber systems not working properly. Although I paid no cash to the driver, he will still make money as Uber are paying 50% of the fare at the moment.
I would recommend people only use Uber by cash payment at present, do not give them your credit card.
Also avoid using Uber after midnight, which is when the problems with drivers seem to occur. In contrast I have had no problems with Exnet drivers late at night.
I would recommend people only use Uber by cash payment at present, do not give them your credit card.
Also avoid using Uber after midnight, which is when the problems with drivers seem to occur. In contrast I have had no problems with Exnet drivers late at night.
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Can you see what the fare is up to after 12 hours?
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Thats dumb. Uber uses the drivers GPS positioning and also the riders. The driver cannot start a ride and drive for so many hours without a rider. Also, there is fantastic customer support resolution. If that ride or fare is showing on your app, there are multiple ways to report the problem to Uber. Trust me, you will not be charged. It is likely that the driver went out of service and still has not reconnected. I wouldn't worry about the credit card. Don't forget, that your destination is also inputted by you, so therefore if your driver is driving to Thailand while you ordered Aeon Mall, its another tip off that theres a problem. Don't worry bout it, watch it and if you see that theres a problem, just go to the app and report it properly. They are quick to respond.QED wrote:Update on Uber Cambodia. Problems with the app hanging have not been resolved. Also, last night I again had a driver start the ride long before he reached me. I tried to cancel but could not. Although he never picked me up, the ride was not ended (it's still running 12 hours later). I don't know if this is the driver trying to ramp up the fare or Uber systems not working properly. Although I paid no cash to the driver, he will still make money as Uber are paying 50% of the fare at the moment.
I would recommend people only use Uber by cash payment at present, do not give them your credit card.
Also avoid using Uber after midnight, which is when the problems with drivers seem to occur. In contrast I have had no problems with Exnet drivers late at night.
"It is better to be feared than loved, if you cannot be both." ~ Machiavelli
Machiavelli, Thanks for your input. From the way you talk I am guessing you are American and therefore maybe have experience of Uber. I am new to it. I can say for sure the driver started the ride before he arrived. I never even saw the car. From what you are saying, he must have driven to my destination to be able to collect the fare (and even if he did that you would presumably say he could not charge without me in the car, but he did). He got no money from me but he did collect the 50% promotion element from Uber, and he would have got the other 50% from me if Uber had my credit card. Interestingly the 50% fare that he collected was higher than the 100% fare that I was charged by the Exnet driver.
I think the issue with the ride not ending must be an Uber systems issue, not the driver leaving it open. I can see that the fares were normal even though the rides were shown as ending many hours after they actually did. Except In one case where the (50%) fare raked up to $11 instead of the $2 it would normally be. I didn't have to pay the higher fare because it only showed as $2 when I left the car.
I'm still not convinced that it is a good idea to give them a credit card. I shall stick to cash.
Edited to clarify.
I think the issue with the ride not ending must be an Uber systems issue, not the driver leaving it open. I can see that the fares were normal even though the rides were shown as ending many hours after they actually did. Except In one case where the (50%) fare raked up to $11 instead of the $2 it would normally be. I didn't have to pay the higher fare because it only showed as $2 when I left the car.
I'm still not convinced that it is a good idea to give them a credit card. I shall stick to cash.
Edited to clarify.
Last edited by QED on Fri Aug 04, 2017 2:02 pm, edited 1 time in total.
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One time on EXNET my driver called me to say that he had accepted the job accidentally and he wasn't coming to get me. I tried to cancel the job and rebook but the app hung and I was 'on that journey' for the next hour or so. I called the driver and he told me he was out of money on his phone and had no internet. When he recharged then the app would reset.
30'mins later it worked ok.
Irritating I couldn't use either exnet or PassApp during that time - they seem to have a DB crossover.
I'd expect that your UBER issue could have been similar. The driver most likely ran out of money/internet on his phone and the app got stuck.
30'mins later it worked ok.
Irritating I couldn't use either exnet or PassApp during that time - they seem to have a DB crossover.
I'd expect that your UBER issue could have been similar. The driver most likely ran out of money/internet on his phone and the app got stuck.
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