Follow up to the above:Nasty Canasta wrote:The outstanding transaction cleared today and should be in my beneficiary's account now. I received two emails apologising for the delays saying it was an internal issue that won't happen again and that they would send me a voucher for a better rate next time. No voucher in the inbox yet. EDIT: Voucher just came in by email.
I do need to send another 2.5k soon and wonder as I don't really want the frustration of having to chase shit up again.
As promised, the company emailed me a voucher that they said would give me a much better rate. This was compensation for delays in my last two transfers. When I made my most recent transaction, I put the voucher code in and it offered me a rate 10c better than the current market rates at the time. For the amount I was wanting to transfer it made a difference of about $300AU.
Too good to be true I thought... The next day I received an email saying that they had sent me the wrong voucher code and they were offering me a different rate which was about on par with the US/AUD rate at the time, and wanted me to respond whether I would accept that rate and proceed with the transaction. Fearing another unnecessary delay, I sent them a terse response along the lines of just getting on with it. They managed to get the transaction done by the third day after I'd transferred the dough into their account.
So 3 cockups in 3 consecutive transactions. I will use them again, as it still remains more cost effective for me than paying a fee at my bank and then a fee at ACLEDA as well, but there is no reason to expect it to be a seamless transaction once I've put the loot in their account.