by tarariverboat » Sun Jun 24, 2018 1:14 pm
gavinmac wrote:Hanno wrote:Pu Li wrote:Hanno wrote:Wouldn't happen in any hotel I run.
I'm sure it wouldn't Mister Bates.
Whatever that is supposed to mean. Never had a skipper in 25 years in the business...
But then the question is, have you lost more revenue because guests are offended that you make them pay in advance and it sours the experience, and they don't return or don't recommend the place. Or guests check out when they run out of money instead of staying and then paying more at the end of the week when they have money.
I'm not suggesting that your approach is wrong. It's just that many hotels in Cambodia seem to think it's good business to let people pay later, there must be a reason why they think that's better.
When i owned a guesthouse over 1o years ago,most guests would settle the account at the end of the stay,BUT they must have at least a passport or credit card details as security.this guy had either,claiming hes stuff was stolen.therefore the risk of non payment becomes unacceptable.
The front line staff should not have to make any decisions on who can be believed and who cant,just follow the company policy,which will or should be well known,writtern up and followed,
[quote="gavinmac"][quote="Hanno"][quote="Pu Li"][quote="Hanno"]Wouldn't happen in any hotel I run.[/quote]
I'm sure it wouldn't Mister Bates. :grin:[/quote]
Whatever that is supposed to mean. Never had a skipper in 25 years in the business...[/quote]
But then the question is, have you lost more revenue because guests are offended that you make them pay in advance and it sours the experience, and they don't return or don't recommend the place. Or guests check out when they run out of money instead of staying and then paying more at the end of the week when they have money.
I'm not suggesting that your approach is wrong. It's just that many hotels in Cambodia seem to think it's good business to let people pay later, there must be a reason why they think that's better.[/quote]
When i owned a guesthouse over 1o years ago,most guests would settle the account at the end of the stay,BUT they must have at least a passport or credit card details as security.this guy had either,claiming hes stuff was stolen.therefore the risk of non payment becomes unacceptable.
The front line staff should not have to make any decisions on who can be believed and who cant,just follow the company policy,which will or should be well known,writtern up and followed,