by cambod » Thu Feb 21, 2013 7:32 am
by mrwaka » Thu Feb 21, 2013 7:08 am
catlover wrote:This place ripped me off I turned up for a class paid $15 and made use of the swimming pool and gym whilst waiting for the class to begin, and was then told it had been cancelled since the day before. I could have just used the VIP Sports Club across town exactly the same facilities and only $3!
The staff lied about a note being put up to advise customers of the cancellation, so I challenged the manager Alan Ainsworth to check the CCTV footage as I knew this wasn't the case, he refused and would not refund me. He then became rude and pretty much threw me out of the place. Disgusting behaviour.
I also spoke to Alex Vessella the French owner who wouldn't do anything about my complaint either and wouldn't show me the CCTV footage.
Alan Ainsworth is now advising me to take legal action and that I cannot have the $15 I paid back as I was previously told this would go against my first months membership if I joined, and as that is clearly no longer an option this is also another way they have just grabbed my money.
Complete rip-off, avoid this gym, from what I've heard classes are cancelled all the time. There were notes up when I was there stating that Kickboxing and karate were indefinitely cancelled and two customers who heard my arguments with the staff stated classes were always being cancelled with no notice. They were angry but stuck in their contracts.
by catlover » Sun Feb 17, 2013 9:18 pm
by steivan » Tue Sep 20, 2011 12:19 am
by the_purple_turtle » Mon Sep 19, 2011 6:44 pm
by Danper » Mon Sep 19, 2011 2:08 pm
Bitteeinbit wrote:This question gets asked every month... Do a search or look in the "essentials" section.
by Bitteeinbit » Mon Sep 19, 2011 4:13 am
by the_purple_turtle » Sun Sep 18, 2011 3:48 pm
by hanky » Sun Sep 18, 2011 2:04 pm
by Danper » Sun Sep 18, 2011 1:56 pm
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