VERY annoyed at CAB!
Before depositing my 2k at the airport with CAB, I checked if I could get any remaining $$ in the provinces. "Yes." When I asked what I need to show to get it, their bank clerk replied, "Only this blue payment reciept and your passport." I wrote that down on the back of the receipt, and asked my wife to confirm it again in Khmer. She did, and confirmed my note.
Well, our 14 day Govt selected hotel quarantine certainly ate most of the 2K, but I was expecting some $ back. When I went into Battambang CAB yesterday, the bank clerk refused to pay unless I could produce the Cambodian Ministry of Health Covid-19 Negative Certificate. Not only did I not have one, but, in doing the paperwork with Min of Health staff 27 Nov, perhaps 90 seconds before the casual throat swab and DEEP sinus invasion, Ministry staff never even mentioned the option of getting a certificate.
Fact is, they are not supposed to give passports to any travellers until after they receive the confirmed Negative result on the 2nd post-arrival test. On our 15th day at the hotel, we had to wait till noon for official paper list clearing everyone, though they told us the night before that no one tested positive. But, Battambang CAB staff refused anyway.
Question is, is this a long standing (post pandemic) CAB policy, and Bank staff at the airport were blatantly dishonest, or is the clerk in Battambang trying to implement a new, wrong-headed, policy CAB only just invented?
Perhaps a different clerk will be more reasonable, but if not, you, would be new arrivals, have been warned.
CAB, Cambodia Asia Bank, tries to keep Covid deposit
It is most likely that the Provincial branch of CAB does not have access to the MoH database, which is why they cannot refund you the unused portion of your deposit without PCR test result Certificate.
The main branches in the cities do not require it, they check on the database that you are cleared to receive your refund.
You will notice on the back of the receipt there is a list of the branches which are authorised to issue the refund...no provincial branches are listed. The teller at the airport counter misinformed you.
Either try again with a different teller, or else you will need to make a trip to SR.
The main branches in the cities do not require it, they check on the database that you are cleared to receive your refund.
You will notice on the back of the receipt there is a list of the branches which are authorised to issue the refund...no provincial branches are listed. The teller at the airport counter misinformed you.
Either try again with a different teller, or else you will need to make a trip to SR.
I'm not a negative person, I encourage people all the time...it's usually to f**k off! But, whatever.
Good to hear you got out of jail
2K for the whole family (and only that as a deposit), does not sound that bad to me.
Your repay, I think, it's more of confusion of regulations. IIRC, you are about the first ones to get introduced to the mandatory 14 days luxury jail, so all parties do have to get used to how it works.
When I got tested on my Day 13, I got explicitly asked, whether needing a certificate, even a day before the actual swap, though that was in the glory days of self-quarantine. I got my money back, by simply going to the ATM and withdraw using the ATM card I got.
As PSD_Kiwi raises, it could be Battambang does not have access to the relevant information.
However, the simple fact you show up at the counter is the proof you are Covid-19 negative !
Would you have been found positive, you would have been hospitalized and not showing up for the remaining of the deposit.
So, based on that, I do think, the clerk is interpreting the regulations on his own account. I would ask for a superior. Go the way, that they show you the written regulations. Take care to bring a fluent Khmer person, to spell out the procedure documents. A phone call to another bank location would be the easy road for the clerk.
And, I can understand, the clerk is on the caution side, since it could very well be, not all costs are already withdrawn from the deposit. That might be another reason, the clerk holds-off. Just to give the bank some more time to process all the incoming money requests.
For example, I got away for USD 230, for 2 nights, 4 meals, 2 swaps, the sightseeing tour to the hotel and all staff looking after me. That's a bargain. Though might have been due to my 14 days self-quarantine ending during a bank holiday, so the second swap might not have been withdrawn from my deposit, before I was able to plunder the ATM card to zero. In my days, that certificate would have cost some money too.
Good luck.
2K for the whole family (and only that as a deposit), does not sound that bad to me.
Your repay, I think, it's more of confusion of regulations. IIRC, you are about the first ones to get introduced to the mandatory 14 days luxury jail, so all parties do have to get used to how it works.
When I got tested on my Day 13, I got explicitly asked, whether needing a certificate, even a day before the actual swap, though that was in the glory days of self-quarantine. I got my money back, by simply going to the ATM and withdraw using the ATM card I got.
As PSD_Kiwi raises, it could be Battambang does not have access to the relevant information.
However, the simple fact you show up at the counter is the proof you are Covid-19 negative !
Would you have been found positive, you would have been hospitalized and not showing up for the remaining of the deposit.
So, based on that, I do think, the clerk is interpreting the regulations on his own account. I would ask for a superior. Go the way, that they show you the written regulations. Take care to bring a fluent Khmer person, to spell out the procedure documents. A phone call to another bank location would be the easy road for the clerk.
And, I can understand, the clerk is on the caution side, since it could very well be, not all costs are already withdrawn from the deposit. That might be another reason, the clerk holds-off. Just to give the bank some more time to process all the incoming money requests.
For example, I got away for USD 230, for 2 nights, 4 meals, 2 swaps, the sightseeing tour to the hotel and all staff looking after me. That's a bargain. Though might have been due to my 14 days self-quarantine ending during a bank holiday, so the second swap might not have been withdrawn from my deposit, before I was able to plunder the ATM card to zero. In my days, that certificate would have cost some money too.
Good luck.
Is CAB mandated as the only bank that take the COVID deposit? Tinpot is the best description I can come up with - how anyone uses these banks domestically that still treat their own provincial branches as total outsiders is beyond me. Do Acleda still charge fees for moving money between branches like the old days?
Anyway, would be good to know which banks can be used & then perhaps we at K440 can recommend the one that isn't stuck in the dark ages to our fellow travelling readers.
Meum est propositum in taberna mori,
ut sint Guinness proxima morientis ori.
tunc cantabunt letius angelorum chori:
"Sit Deus propitius huic potatori."
ut sint Guinness proxima morientis ori.
tunc cantabunt letius angelorum chori:
"Sit Deus propitius huic potatori."
Thanks PSD_Kiwi & V12, I'll try a different teller, and ask her to call PP. And, if necessary, wait till I'm leaving the country and back in PP myself to get my deposit back.
Yes, Spigzy, my bad. I was at the airport loitering with the kids with my wife in the first desk long lineup. From where I stood I could only see a single desk for Covid bank deposits and I wrongly thought they could do any bank from that one desk. (30 plus hrs of travel with a small heard of kids.) It was only after I'd given them my passport and a handful of cash that people moved on and I could see around the corner to another 4-5 bank desks. Oh well.
Yes, Spigzy, my bad. I was at the airport loitering with the kids with my wife in the first desk long lineup. From where I stood I could only see a single desk for Covid bank deposits and I wrongly thought they could do any bank from that one desk. (30 plus hrs of travel with a small heard of kids.) It was only after I'd given them my passport and a handful of cash that people moved on and I could see around the corner to another 4-5 bank desks. Oh well.
Spigzy ...there are 3 banks authorised to manage the deposit, all with counters at the airport... CAB, Canadia & Acleda.
I went for CAB both times, because I have banked with Canadia & Acleda in the past and have no faith in them to be honest, not to mention their banks are always packed and their service shit.
I went for CAB both times, because I have banked with Canadia & Acleda in the past and have no faith in them to be honest, not to mention their banks are always packed and their service shit.
1
1
I'm not a negative person, I encourage people all the time...it's usually to f**k off! But, whatever.
So there's no decent solution then - ouch!PSD_Kiwi wrote: ↑Wed Dec 02, 2020 6:49 pm@Spigzy ...there are 3 banks authorised to manage the deposit, all with counters at the airport... CAB, Canadia & Acleda.
I went for CAB both times, because I have banked with Canadia & Acleda in the past and have no faith in them to be honest, not to mention their banks are always packed and their service shit.
Meum est propositum in taberna mori,
ut sint Guinness proxima morientis ori.
tunc cantabunt letius angelorum chori:
"Sit Deus propitius huic potatori."
ut sint Guinness proxima morientis ori.
tunc cantabunt letius angelorum chori:
"Sit Deus propitius huic potatori."
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